GIDCI HARDWARE FAQs
1) How do I place an order?
These are the general steps of your shopping journey with us:
- Choose a product, add it to the cart, then adjust its quantity.
- Check order details
- Confirm the contents of your shopping cart
- Provide shipping & billing information
- Choose payment method and finalize payment
You will see the payment transaction status on your screen. For a successful transaction, we will email you the order confirmation shortly.
2) Are your prices online the same as the prices in-store?
The price of our products online will normally be the same as the in-store prices. However, occasionally, some price differences might occur in the event of in-store-only or online-only promotions.
3) Is there a minimum order value for online purchases?
There is no minimum order value for both in-store and online purchasing.
4) Why are there products on the website that I cannot buy online?
The majority of the GIDCI Hardware Shop product range is available in our online shop. However, only products with available stock will appear with the "Add to cart" button.
5) How do I check if my payment was successful after placing my online order?
Upon successful payment, the customer will receive an order confirmation through their registered email address.
6) How do I cancel my online order?
Unfortunately, cancellation can't be done once the order and services are paid and confirmed. Please call us at (02) 83729466 for any further assistance.
7) What payment methods do you accept?
We accept the following payment methods:
- Credit and debit card (Visa, Mastercard, AMEX)
- E-wallet (GCash)
8) Is my online payment purchase secured?
Payments are secured with the latest online payment security provided by our payment vendor. See Terms of Purchase for more information.
9) Will I be notified prior to receiving my order?
You may refer to the estimated time and date from your order confirmation email. In addition,
- For parcel delivery: Our transport service provider will send a notification with the tracking number of your parcel.
- For click and collect: You will receive an SMS notification once your order is ready to be picked up at the collection point.